Return & Exchange Policy

At The Glowing Skin Club Shop, due to the hygienic nature of skincare products, we maintain a strict return policy to ensure product safety and quality for all customers.

Returns & Exchanges

• Return requests must be made within 3 days of delivery.
• We offer store credit or exchange only — no refunds.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase is required.

We reserve the right to refuse any return that does not meet these conditions.

Non-Refundable Items

The following items are non-refundable:

• Opened or used products
• Final sale items
• Shipping fees
• Gift cards
• Shipping costs are non-refundable, and customers are responsible for return shipping fees.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at brivioglowstudio@gmail.com with photos of the item and packaging. We will review and resolve the issue promptly.

How to Start a Return

To request an exchange, please email:

brivioglowstudio@gmail.com

Include your order number and reason for the request.